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October 12, 2017

Microsoft SharePoint Server: Unfortunately, help seems to be broken

A custom of ours was receiving this message when trying to access the help feature in Project Web App in a SharePoint 2016 environment.

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  • To troubleshoot the issue I first checked to see if the CAB files for help existed.  In a SharePoint 2016 farm they are located at, 1033 is english: C:program FilesCommon Filesmicrosoft sharedweb server extensions16HCCab

Fortunately they were in place.

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  • Next I logged on to a SharePoint farm server as a farm administrator and launched PowerShell and executed the Get-SPHelpCollection command to confirm the current status of the help files.

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Nothing was returned, which was what I was expecting, however, it’s not what we ultimately are looking for.

  • What we want to do is install the help files with the command: Install-SPHelpCollection –help

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  • Nothing obvious returned from the install command, however, when we run the Get-SPHelpCollection command again we see the files were installed correctly

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Don’t be surprised if the Help does not work immediately, as it may take a few minutes for the files to completely install.

Once installed you may want to check at your site collections that the Help collections are available

  • Site Actions > Site Settings > Help Settings

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When everything is in place accessing the Help features should work successfully!

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