ProCare

Browse our Frequently Asked Questions for more information.
ProCare is a complete customer support service for Microsoft Project Server customers. The ProCare service addresses the infrastructure, application and end user support needs of your entire organization. ProCare is delivered by Integent’s Microsoft certified and highly-experienced MS Project and Project Server professionals, assuring that you will get the best advice in the EPM industry.

Flexibility

Flexibility

We understand that your support needs are unique. ProCare service plans take into consideration your internal technical and functional expertise. We work with you as an extension of your support channel, in the appropriate capacity that your organization needs.

Service Packs & Upgrades

With ProCare, we monitor for the release of all service packs and updates. We also ensure that they have been properly tested, and then recommend whether they should be applied to your system.

User <strong>Support</strong> User Support

User Support provides web-based workshops for your end-users. This program helps user become more proficient with their usage and understanding of the application. Workshops can be 1-on-1 or for small groups.

Q&A

Included with every ProCare plan is an email-based questions & answers subscription. Just email your question , and one of our experts will promptly get back to you within one business day.

Proactive Services

All ProCare support plans include a proactive approach to keeping your Microsoft Project Server application optimized based upon your specific needs. ProCare is designed as a complete solution for your post-deployment support.

Email Notifications

Email Notifications

Keeping you up-to-date is important. We therefore email you with any relevant Microsoft notifications to keep you in the loop, as well as provide notifications of newly released service packs and updates from Microsoft.

Knowledge Transfer

Knowledge transfer is an integral part of our approach. We help you build your internal capabilities by providing detailed reports that include the discussions from the research of a specific problem, along with the details of the final resolution.

Break / <strong>Fix</strong> Break / Fix

Our highly-experienced technical resources have the expertise to help resolve any problems, both technical and functional, that you might experience with your EPM implementation.

Monthly Statements

Monthly Statements

Each month you will receive a detailed statement explaining your support usage, resolved and unresolved items (including any discussion and resolution information), as well as recommended services.


Please contact us today for additional brochure and pricing.

What our clients are saying

Gabriel Di Lullo, Bell Technical Solutions

I don’t think we could ever go back to the way we worked on projects before.

Matt Bowe, Euro-Pro

Every interaction we’ve had with Integent was open, honest and focused on our goals with no over-selling.