Microsoft Dynamics Social

In a socially connected world, engagement with customers can happen anywhere, anytime, and it is key to growing your business. Microsoft Social Engagement, powerful social CRM software, puts cutting-edge tools in the hands of your sales, marketing, and service teams—helping them to gain insight into how people feel about your business and to proactively connect on social media with customers, fans, and critics.


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Microsoft Dynamics <strong>Social</strong>

Social Listening

Take your social pulse
Microsoft Social Engagement helps you harness the power of the social web by analyzing what people are saying on social media and in the news. We support 20 languages and cover a broad range of sources—Twitter, Facebook, videos, blogs, news syndication and any sources of interest to you that support RSS. Spot trends and receive alerts about how people are feeling about your products or brand so that you can shape your messaging and sales conversations more effectively. You can even identify your key influencers.
<strong>Social</strong> Listening

Intelligent social

See social from any angle
Gain more insights at a glance with rich analytics including share of voice, location, and tag cloud visualizations. Be pro-active with adaptive and predictive intelligence – Adaptive sentiment learns from your feedback and builds custom sentiment models to fit your industry. Intention analysis automatically detects user-intent in social posts and identifies potential cases and leads.
<strong>Intelligent</strong> social

Social engagement

Connect with your customers
Improve your social media presence by engaging with social communities with rich multimedia – replying and publishing. Enable teams to collaborate using Office Groups for assigning posts, and sharing streams and social profiles. Look up Twitter author profile for insights on who to engage with.
Social <strong>engagement</strong>

Social CRM

Get social in CRM
Put power social tools in the hands of sales, marketing, and service teams. You can add social data in Microsoft Dynamics CRM or Microsoft Dynamics Marketing—on dashboards or on any forms, like Accounts or Campaigns. Integrate social interactions into an end-to-end customer experience, with the ability to create leads or cases from social posts, right within Microsoft Dynamics CRM.
Social <strong>CRM</strong>