Empower agents. Wow customers.
Empower agents with a single, unified experience to deliver fast, amazing customer service from their desktop or mobile device. A dynamic interface presents contextual tools, guidance and data. Speed resolution of even the most challenging issues by harnessing the knowledge of peers across internal and external teams with Yammer and Skype.
Service by Microsoft Dynamics CRM empowers agents with integrated knowledge, SLAs, scripting, process flows and recommendations for next best steps — all from a centralized user interface — so they can manage cases faster and provide a differentiated level of support.