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Case Study: Euro-Pro

Euro-Pro Operating, LLC is the creator of the familiar household brands Shark and Ninja. Euro-Pro is a pioneer in innovative cleaning solutions and small household appliances with the goal of giving today's busy consumer more efficient products that fit their lifestyle. By providing appliances that are not only highly functional, but also innovative, Euro-Pro has rapidly carved out a significant market share in the housewares industry, becoming one of the leading companies in this sector. From cutting-edge, chemical-free steam mops to state of the art kitchen appliances, Euro-Pro products bring relief to the daily chores of consumers, contributing to the improvement of their quality of life. They have offices in Newton, Massachusetts, Montreal, Quebec and various locations throughout China.

What We Needed to Solve

Project Visibility, Real-time and Accurate Information

Euro-Pro’s main issue and why they reached out to Integent was project visibility. They were putting together weekly PowerPoint slides for each project and spent significant time tracking down what was going on with the project – with no consistent way of tracking project information. Some PM’s were using Excel, some were using Word, and a few using MS Project.

Tracking All Project Initiatives in a Single Location

There was no way to track all project initiatives in a single location. Project requests were coming in via emails, from the help desk and by stopping someone in the hall. Managing the requests was a challenge because they could not do all of the projects and had to decide which to focus on first based on resource availability. However, they had no real way of prioritizing the projects; especially the ad-hoc or “non-budgeted” projects discussed in the hallway.

Resource Allocation, Who's Doing What?

It was difficult to see which people were working on each project, across multiple projects and when those people would be available for additional work. It was difficult to manage who was doing what on which projects and then providing any kind of visibility on projects was almost impossible.

The Solution

Project Server Used Consistently and Effectively

  1. Euro-Pro’s solution required getting all Project Managers to start using MS Project Server, which would allow all project information to be tracked consistently throughout the company. PWA provided visability because all projects could be viewed at both a high level and a detailed level. It also made it possible to run reports across multiple projects. Integent developed a project dashboard, as well as a status report, that runs on a project by project level basis.
  2. Using Project Server, Euro-Pro now has a formal intake process for the three main types of projects. Each request will be entered into the system and will go through its own custom workflow. The “Non-Budgeted” Projects will now be prioritized based on Portfolio Analysis in Project Server.

The Results

Customized Solution and Training

Integent helped Euro-Pro identify their requirements and how Project Server could be configured to meet those requirements. Euro-Pro has now created an intake process to capture all project requests in a central location using two linear workflows. Euro-Pro now has a custom dashboard for high level reporting as well as a status report for more detailed project reporting. Integent worked with Euro-Pro to develop processes around how to best utilize Project Server for Project and Resource Management. Integent trained their Project Managers to use MS Project Professional and Project Server, including their newly created workflow. The Functional Administrators were also trained to maintain and edit customizations to fields, PWA settings, and customizations to the security model. Integent conducted a reporting workshop to teach Euro-Pro how to use and edit out of the box reports. In addition they learned how to choose which method for developing reports to use, based on the type of report they wanted to create. Integent conducted a workflow workshop to teach Euro-Pro how to manage and edit their custom linear workflow.

What our clients are saying

Matt Bowe, Business Analysis Director

Every interaction we’ve had with Integent was open, honest and focused on our goals with no over-selling. I’d recommend Integent to a colleague without hesitation.